If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days from the date you received the order.
Once we receive the photos, we’ll issue a prepaid return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Depending on the issue and photos, we might not need the item back. Please reach out to our team right away by emailing us at thetroublewithrose@gmail.com. We’ll promise to resolve your issue quickly.
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